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Our Policy

MISSION

Rock Brilliance main mission is to instill confidence in our clients while shopping. Our passion for the most beautiful diamond engagement rings in the world is beyond measure. Creating an enduring relationship to satisfy all our client’s future for diamond rings is what we aim for. Our main duty is to deliver the best quality of diamond, service and buying experience for all of our shoppers.

Return Policy

One-Month Return Policy

Shopping for a diamond engagement ring? We understand is not an easy task as your partner may not like the ring. Jewelry purchase is not as easy as it may seem, especially when you are choosing an engagement ring. Should I buy a 1 carat diamond ring or a 2 carat diamond ring? Such questions run through every client’s mind and we give you plenty of time to make sure you purchased exactly what you want. 30-Day return policy is to have you gather opinions from family and friends or your partner. If for any cause you are not pleased you can return the ring in its original condition, within 30 days of the date of shipment for a reimbursement or an exchange.

What we do not compensate is:

  • Charges of shipping, Handling and Insurance on Return International shipments

  • Custom Taxes & Duties on Return International shipments

  • Special orders which are for custom designed jewelry that were altered or personally made according to the client’s designs

Return Procedure

It only takes us a few days to process your reimbursement once we receive and accept your returned diamond ring. Our Quality Assurance department is here to review your returned item immediately after receiving it back. Our terms and conditions on this stage are:

We cannot accept items that;

  • Show signs of wear

  • Items that have been altered or resized by another jeweler other than Rock Brilliance

  • Items that have been damaged in any way

  • We refuse receipt of Returns with no Rock Brilliance return code and packages that are incorrectly parceled or uninsured.

Steps to Take when Returning Your Order

Below are simple Return Processes to follow when returning your item:

  • Get in touch with our customer service department

  • Inform them that you request to return your item and you will be issued a Return Authorization Code

  • Pack your item in all the original packaging and indemnity material. All documentation such as a diamond’s certificate should be returned and if not you may be accountable for the replacement fee.

  • The packaging used such as the wrapping box should be new. We do not accept packages in used boxes.

  • Excluding weekends and holidays, your returned item should arrive in our office within two business days.

  • It takes a fortnight to process all reimburses and completed in the form of the initial purchase mode. Bank wires will be compensated through company check.

  • Merchandise that have been impaired or worn or have signs of clarity enhancement or fracture filling by a jeweler other than Rock Brilliance will be denied. Any loss or damage of returned shipments will not be our responsibility.

Our guidelines are strict and failure to adhere to them will hinder the return procedure. You are free to contact us if you have any questions concerning our return process.


 

GUIDING PRINCIPLE ON CONFIDENTIALITY


 

We very much prioritize our client’s confidentiality and safety. Our client’s personal information is safe with us as we have made a plea, never to share it with anyone else or company under any situation.

Trustworthy & Suitable procedures have been put in place by us to safeguard the confidence of personal info conveyed to us or by us. We use advanced security technology to protect delicate personal data such as credit card information as we transfer them over the internet. As we make every effort to protect your personal info, after we obtain it, no transmission of data over the internet or any other open networks can certain complete safety. Therefore, we cannot promise or permit the security of any information you reveal or pass on to us.

Here at Rock Brilliance, all of our client’s personal information is used for:

  • Deliver the products and services you request

  • To help in your order procedures

  • For our advertising and promotion needs

  • To confirm you have had a pleasant experience shopping with us

Age Limit

We do not advocate for providing our services to anyone under the age of 18. Our website does not direct toward children and Rock Brilliance do not sell products for purchase by minors.


 

SHIPPING GUIDING PRINCIPLE

Your fully insured order will be shipped to you. Before receiving or signing for receipt, we advise all our clients to examine the package for any damage or interference. For quick delivery, all orders are shipped with FedEx 2day (1 to3 business days)

You are able to know your order status and tracking information through our website.

Rock Brilliance Always Goes an Extra Step to Ensure Your Protection By;

  • Every items value is insured and registered

  • Uses the most reliable courier delivery services that is fast and safe for expensive packages ( FedEx)

  • Ensures that all deliveries are made safely and accurately to either physical business or home address only

  • We do not allow delivery to PO Box Addresses for safety reasons

  • It’s only adults who is to sign for the package

Alternative Shipping Addresses

It can be a 1 carat diamond ring or a 2 carat diamond ring or a clarity enhanced diamond ring you have ordered from us and you want it to be a surprise? Rock Brilliance are happy to deliver your order at a place of your choice, any convenient destination that you’d want.

Contact us for more information.

Global shipping

Rock Brilliance are happy to serve our international clientele and we ensure to give them same standards of services that we give our local customers. We use the same courier services company and also insure our merchandise. However, our international clients will cater for any charges given by their local authority which include any duties, VAT, taxes or extras levied. We advise them to please check with local authorities earlier before placing your order, for them to confirm with the taxes and duties fees.


 

We have the best clarity enhanced diamonds with excellent feather filling in the market. It could be a diamond engagement ring or a present or for personal use, we are here for you.
Contact us on and enjoy our outstanding services today.

We make our shipments to over 50 countries around the world!


 

Custom Duties and Taxes

Your local custom authorities may implement charges like custom fees, import duties, taxes and other charges to your international order. It’s on the recipient to pay for these additional charges needed for customs clearance. Once your order arrives at customs, the courier company or the customs office will reach to you directly to arrange for the payment of any charges that may be in arrears.

Please be advised that Rock Brilliance takes no responsibility over these charges. Other custom authorities would advise you to use a private broker to clear from custom on your behalf. For more information you can contact your local customs office or visit their website.


 

Payments Options
Rock Brilliance uses the following payment methods for your suitability.

Wire Transfer- Wire transfer orders receive a 1.5% discount from our listed price. This payment method is preferred by mostly clients who buy items valued over $1000. After completions of the check-out process, wiring instructions are sent to the clients have paid through wire transfer. Before items are shipped, we must receive a confirmation from our bank that a wire transfer has been completed.

PayPal- We accept payments using PayPal. It’s a simple procedure, all you need to complete your order is; select the PayPal button on the basket page, and then you will be forwarded to the PayPal site to complete your purchase.