Warranty for our Jewelry
Rock Brilliance has proved to be dedicated in delivering first-class diamonds and jewelry with the best service possible for more than 30 years in business. Ensuring your buying experience is as satisfying and pleasurable is our main goal. Buying costly goods online could be petrifying and puzzling, and we understand this and for that we guide you closely during the entire process.
As a jewelry business, we know that an engagement ring purchase or any fine jewelry is an emotive procedure that will have sentimental feelings for years to come. For that reason we promise you that all the diamonds we sell are completely certain to be genuine. We do not sell used or estate jewelry as all of our merchandise are NEW!
We want you to make Rock Brillance your jeweler for life; therefore each product of ours has customer-friendly policies aimed to certify your satisfaction.
Lifetime Service contract
All of our products at Rock Brilliance are subjected to the premier standard of quality. We use the finest materials and techniques of craftsmanship to create each piece in our facilities. Before we ship your item to you, we must carefully inspect it to make sure it meets our strict criterion.
All items that we sell are guaranteed to be free from any manufacturing flaws at the time of delivery. In case you find any flaw on your item, we request you to send it back to Rock Brilliance to be examined by one of our master jewelers. We will replace or repair the item for free if;
the defect is determined to have happened during the manufacturing process
the damage was due to normal wear-and-tear
However, you will be responsible for materials, if applicable and re-shipping.
Rock Brilliance is not responsible for any lost items.
Most jewelry owners forget that diamonds must be re-tightened after every six months because of normal everyday use. We advise you to have your items skillfully cleaned and rechecked on annual basis. For the life of your fine jewelry, you (may)must also return your jewelry to our offices services such as re-polishing, prong tightening and rhodium plating which we do them for free. All you need to do is just pay the shipping cost!
Get in touch with us if you have any questions.
To ensure beauty and longevity for your fine jewelry, it is important to give it a professional maintenance. For as long as you own your product, Rock Brilliance offer free cleanings and prong inspections once a year. Our comprehensive services include;
Proficient cleaning and polishing
Rhodium plating for white precious metals
Tightening all prongs to protect diamonds or gemstones
Contact us for more details on this free service and talk to our jewelry expert.
Feather Filling Process Lifetime Treatment Guarantee
Our Feather Filling Clarity Enhancement Procedure is exceptionally tough and with usual every day wear will last a lifetime. In case the enhancement of your diamond fades out, Rock Brilliance fades will re-enhance it for free, with no questions asked.