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30 Day Return Policy

Return Policy

One-Month Return Policy

Shopping for a diamond engagement ring? We understand is not an easy task as your partner may not like the ring. Jewelry purchase is not as easy as it may seem, especially when you are choosing an engagement ring. Should I buy a 1 carat diamond ring or a 2 carat diamond ring? Such questions run through every client’s mind and we give you plenty of time to make sure you purchased exactly what you want. 30-Day return policy is to have you gather opinions from family and friends or your partner. If for any cause you are not pleased you can return the ring in its original condition, within 30 days of the date of shipment for a reimbursement or an exchange.

What we do not compensate is:

  • Charges of shipping, Handling and Insurance on Return International shipments

  • Custom Taxes & Duties on Return International shipments

  • Special orders which are for custom designed jewelry that were altered or personally made according to the client’s designs

Return Procedure

It only takes us a few days to process your reimbursement once we receive and accept your returned diamond ring. Our Quality Assurance department is here to review your returned item immediately after receiving it back. Our terms and conditions on this stage are:

We cannot accept items that;

  • Show signs of wear

  • Items that have been altered or resized by another jeweler other than Rock Brilliance

  • Items that have been damaged in any way

  • We refuse receipt of Returns with no Rock Brilliance return code and packages that are incorrectly parceled or uninsured.

Steps to Take when Returning Your Order

Below are simple Return Processes to follow when returning your item:

  • Get in touch with our customer service department

  • Inform them that you request to return your item and you will be issued a Return Authorization Code

  • Pack your item in all the original packaging and indemnity material. All documentation such as a diamond’s certificate should be returned and if not you may be accountable for the replacement fee.

  • The packaging used such as the wrapping box should be new. We do not accept packages in used boxes.

  • Excluding weekends and holidays, your returned item should arrive in our office within two business days.

  • It takes a fortnight to process all reimburses and completed in the form of the initial purchase mode. Bank wires will be compensated through company check.

  • Merchandise that have been impaired or worn or have signs of clarity enhancement or fracture filling by a jeweler other than Rock Brilliance will be denied. Any loss or damage of returned shipments will not be our responsibility.

Our guidelines are strict and failure to adhere to them will hinder the return procedure. You are free to contact us if you have any questions concerning our return process.